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Informative Articles

Consumers Demand Better Customer Service
(ARA) - If you receive bad customer service from a company on the telephone, through e-mail or a Web site, you are likely to take your business elsewhere next time, a recent study shows. Research co-sponsored by Kelly Services and Purdue...

Customer Service and Call Center Outsourcing, What's The Buzz?
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%. The market for offshore...

Customer Service Week - Wear Red Pants!
Why? Why should you bother? A couple of little business statistics have stayed firmly in my business thoughts ever since I came across them almost 10 years ago. 1. A 5% improvement in customer retention could add between 25% and...

In Business, Image Isn't Everything; It's The Only Thing!
We have all heard this lament, but how much do we practice it. With all the relaxed rules today, do we really present ourselves in the best light. It seems all the articles I see today are about how old fashioned today's workers find their...

Whatever Happened To Customer 'Service'?
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively...

 
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7 Habits of Highly Successful Small Business Owners


Do you spend every waking minute in your business? Do you find it difficult to take time out for you? Are you constantly working in a mess?

Unfortunately there are far too many business owners working too long and too hard. They tend to be involved in every aspect of their business from being the bookkeeper, marketer, human resources manager, mediator, customer liaison officer and cleaner.

The smaller the business the harder it is for the owner to delegate these functions because they dislike spending any money. They fail to realize that if they invest their dollars wisely in accessing the right type of goods and services to grow their business and be more effective, they will see positive changes occur over time. It takes time to build a good "business mindset".

I've noticed that those people who grow their businesses successfully do the following:

1. Highly successful small business owners are great role models

They practice what they preach. They lead from the front.

2. Highly successful small business owners invest time and money in their team and themselves

They develop their people and themselves through personal and professional development. They utilise outside expertise , as the successful small business owner recognises they do not have all the answers.

3. Highly successful small business owners are organised

They know how to manage their time and have systems in place which enables them and their team to work effectively.

4. Highly successful small business owners are fit and healthy

They understand that a healthy mind and body improves their productivity and general well-being. They realise that by keeping themselves fit and healthy it enables them to cope with the pressures of running a business.

5. Highly successful small business owners have a life

They make time for their personal life a priority because they know it makes them a happier and more successful


person.

6. Highly successful small business owners look after their clients

They know that clients are the life-blood of their business. Without clients there would be no business. They ensure they continually look after them.

7. Highly successful small business owners are decisive

They are not afraid to make decisions and take action. They have to if they want to their business to thrive.

The Final Word

Highly successful small business owners get their priorities about people, work and home right! They live longer and enjoy life more. They enjoy the challenge of being an entrepreneur. They go home at the end of each day knowing that they have achieved. They are fulfilled and realise that the success of their business is a direct reflection on themselves.

So what are you waiting for? If you're dissatisfied with where you are now, then what are you going to do differently? It's June already. Take stock of where you're at. Do you need to make changes to improve your business so that you are able to enjoy the benefits of being the master of your own destiny? Or are you happy with the way you are currently travelling?

Only six more months to Christmas. Will you be sitting on the beach in January satisfied with your efforts or will you be making the same new year's resolutions you made at the beginning of t his year? Remember, nothing changes if nothing changes.

Implement the 7 Habits of Highly Successful Business Owners on an on-going basis and you too will have a highly successful business.

Lorraine Pirihi is Australia's Personal Productivity Specialist, Leading Life Coach and a dynamic presenter. She runs her own business The Office Organiser specialising in working with Small Business Owners and Managers helping them to dramatically improve their productivity, reduce the stress and the mess and have more time for living life!


lorraine@asecretary.com.au


 

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1. 
   
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! by Jeff Gee and Val Gee (Paperback - Jul 26, 1999)
Used & new from $8.94
Excerpt - page 4: "... to know about delivering great customer service. one of the most important ..."
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2. 
   
The Big Book of Customer Service Training Games (Big Book of Business Games) by Peggy Carlaw and Vasudha K. Deming (Paperback - Sep 1, 1998)
Buy new:  $21.95 $15.58    Used & new from $8.92
Get it by Tuesday, Feb. 20, if you order in the next 67 hours and 3 minutes.
Excerpt - page 3: "... Customer Service Means .. . In a ..."
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Customer Service Training 101: Quick And Easy Techniques That Get Great Results by Renee Evenson (Paperback - Sep 30, 2005)
Buy new:  $21.95 $15.58    Used & new from $11.78
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Excerpt - page 21: "... Baby Steps:The Basics ALWAYS REMEMBER,THE CUSTOMER IS THE REASONYO U HAVEA JOB. What is happening to customer service? ..."
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4. 
   
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation by Lisa Ford, David McNair, and Bill Perry (Paperback - Feb 2001)
Buy new:  $12.95 $10.36    Used & new from $6.48
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Excerpt - page 1: "... relate to them-both as a customer and as a service professional. ..."
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) by Robert Bacal (Paperback - Dec 29, 2004)
Buy new:  $9.95    Used & new from $3.99
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Excerpt - page 3: "... a billion words written about customer service. Advice abounds, from the banal ..."
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6. 
   
Customer Service For Dummies (For Dummies (Business & Personal Finance)) by Karen Leland and Keith Bailey (Paperback - May 1, 2006)
Buy new:  $21.99 $14.95    Used & new from $9.98
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Excerpt - page 8: "... In this part of Customer Service For Dummies, 3rd Edition, we ..."
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Great Customer Service on the Telephone (Worksmart Series) by Kristin Anderson (Paperback - Nov 1992)
Buy new:  $10.95 $8.76    Used & new from $3.40
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Excerpt - page 29: "... human connections out of the customer contact process. Used well, it can bind together customer service reps, tele- ..."
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Branded Customer Service: The New Competitive Edge by Janelle Barlow and Paul Stewart (Paperback - Aug 16, 2006)
Buy new:  $19.95 $14.16    Used & new from $10.15
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9. 
   
SMILE! Customer Service Training by Joel Leskowitz and Reggie Wilson (DVD - Sep 15, 2003)
Buy new:  $595.00    Used & new from $473.17
Get it by Tuesday, Feb. 20, if you order in the next 67 hours and 3 minutes.
10. 
   
Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies by Dan W. Blacharski (Paperback - Jan 30, 2006)
Buy new:  $19.95 $13.57    Used & new from $9.88
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Excerpt - page 13: "... BASICS OF CUSTOMER SERVICE verybody's heard the expressions service ..."
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11. 
   
Monitoring, Measuring, & Managing Customer Service by Gary S. PhD Goodman and Gary S. Goodman (Hardcover - May 2000)
Buy new:  $39.00 $36.66    Used & new from $27.38
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Excerpt - page 3: "... How to Consistently Produce Great Customer Service omorrow is customer appreciation day! ..."
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12. 
   
Monday Morning Customer Service by David Reed and David Cottrell (Paperback - Feb 2004)
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Excerpt - page 9: "... been with the level of customer service. "When I took my family ..."
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13. 
   
Best Practices in Customer Service by Ron Zemke and John A. Woods (Paperback - Jan 1999)
Buy new:  $39.95 $26.37    Used & new from $18.34
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Excerpt - page 1: "... 1 CUSTOMER SERVICE, VALUE, AND THE SYSTEMS VIEW ..."
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14. 
   
Essentials of Fire Department Customer Service by Alan V. Brunacini (Spiral-bound - Mar 1996)
Used & new from $30.00
15. 
   
Service Magic: The Art of Amazing Your Customers by Chip Bell and Ron Zemke (Paperback - April 22, 2003)
Buy new:  $18.95 $14.78    Used & new from $6.68
Usually ships in 4 to 6 weeks
Excerpt - page 5: "... magic itself. THE MAGIC OF CUSTOMER ENCHANTMENT The creation of memorable, positive customer service-service so good, so unique, so ..."
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Why is this item relevant?  "The book describes examples of 'extreme' customer service"  - Gregory R. Sylvain "History buff"   (REAL NAME)